Privacy Policy

1. Introduction

Last updated: January 15, 2024

Smart TV VPN Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VPN service for smart television devices.

By using our service, you agree to the collection and use of information in accordance with this policy. We are committed to ensuring that your privacy is protected and that we comply with all applicable data protection laws.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number)
• Billing and payment information
• Account credentials and preferences
• Device information (TV model, operating system)

2.2 Usage Information

We collect certain usage data to improve our service:

• Connection logs (connection time, duration, server location)
• Performance metrics (speed, bandwidth usage)
• Error reports and diagnostic information
• Service preferences and settings

2.3 What We Don't Collect

We maintain a strict no-logs policy and do not collect:

• Your browsing history or web traffic content
• IP addresses of websites you visit
• DNS queries or search history
• Personal files or data transmitted through our service

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide and maintain our VPN service
• Account Management: To manage your account and process payments
• Customer Support: To respond to your inquiries and provide technical support
• Service Improvement: To analyze usage patterns and improve our service
• Security: To detect and prevent fraud, abuse, and security threats
• Communication: To send important service updates and notifications

4. Data Protection and Security

4.1 Encryption

We use industry-standard AES-256 encryption to protect your data in transit and at rest. All communications between your device and our servers are encrypted using secure protocols.

4.2 No-Logs Policy

We maintain a strict no-logs policy, meaning we do not track, collect, or share any of your personal browsing data. We do not monitor your online activities, store your browsing history, or log your IP addresses.

4.3 Data Retention

We retain minimal account information necessary for service provision. Connection logs are automatically deleted within 24 hours, and we do not store any browsing history or content data.

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following limited circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our service (payment processors, hosting providers)
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred

All third-party service providers are bound by confidentiality agreements and are prohibited from using your information for any purpose other than providing services to us.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at privacy@smarttv-vpn.com.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve our website functionality
• Provide personalized content and advertisements

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

8. International Data Transfers

Our services are available globally, and your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

9. Children's Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice on our service

Your continued use of our service after any changes constitutes acceptance of the updated Privacy Policy.

11. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: